Post:Manager: Customer and Growth
Organization;KPMG UK
Location: Not Specified, London, United Kingdom
Job Category: Consultant, Strategy-Planning
Employment Type: Full time
Salary: per year
Job Description
AutoReq ID 2889BR Job Title Manager: Customer and Growth Country United Kingdom Location London Function Advisory Management Consulting Service Line OperationalTrans Service Line Information
Job Description Roles and Responsibilities
As a Manager within C&CM you will be responsible for providing leadership, developing and designing client solutions, coaching and development of team members and running non-client initiatives of the firm (e.g. training, risk management, etc).
The areas in which the Customer and Growth team advise clients include:
- Customer strategy and process design
- Customer Insight
- CRM Strategy
- Customer Service
- Lean Operations
- Customer Journey mapping
- Propositions and Pricing
- Digital Channel Excellence
- Customer Acquisition
- Customer Experience Design
- Customer Measurement (VoC)
- Sales and service strategy
- Sales force effectiveness
- Customer migration strategies
- Multichannel strategy
- Digital Transformation
- Organizational Design
- Regulatory compliant salesFurthermore you will develop client relationships to enhance the reputation of KPMG as advisor of choice and further identify client opportunities in the Customer and Channel space.
Qualifications and Skills
- General & Core Consulting: sector knowledge, programme management, stakeholder management, team management,
- Specialist Experience in a number of Customer and Growth activities from: Customer strategy implementation, Customer Experience Design, CRM Strategy, Customer Insights & Analytics, Propositions and Pricing, Customer Process Design, Channel Strategy, Customer Acquisition, Design of Front office / Customer Channel / Customer Service Target Operating Models (TOM), Digital Marketing, Social Media, SaaS, Ecommerce and Web Platforms.Experience and Background
- Experience advising clients in Customer & Grwoth Management within the Power, Utilities or Telecommunication sectors within the areas detailed above
- Comfortable supporting business development initiatives including bid, proposal and contract/commercial negotiation
- Big 5 or equivalent management consulting experience is a must.
- A track record of delivering high quality Customer & Growth projects with a focus on delivering measurable business improvements.
- Effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders
- Personal networks across the Power, Utilities and Telecommunications sectors and the skills to create new business development opportunities within the market advantageous. Applying with a Disability KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of The Employers' Forum on Disability we're committed to ensuring that all candidates are treated fairly throughout the Recruitment Process. Should you be successful after the initial application stage, please discuss with your recruitment contact any reasonable adjustments to our Recruitment Process that you may require.
KPMG's commitment to diversity
KPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark our 10 years in the Top 25. We pride ourselves on being a place where your individuality is valued; you can be yourself and still achieve your potential. We believe that your individuality helps us to deliver the best results to our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG by viewing our policy.
Policy for Agencies
KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV's from agencies. Please check here to see our policy on agencies: Policy
Job Segments: Telecom, Telecommunications, Consulting, Business Development, Law, Technology, Sales, Legal
Posted: 09.11.2013
How to Apply
http://www.globalretailjobs.com/display-job/295673/Manager--Customer-and-Growth.html?searchId=1378975624.6033&page=1