Post Title: Event Delivery Manager
Job Number: 907005
Work type:
Full time
Location: Halifax
Background Information:
The Plan Managers business unit administers and manages employee share
plans on behalf of their clients. The range of products in this area spans
companywide employee share incentive schemes through to international executive
plans. Roles in this area include financial administrators, management, and
relationship manager positions as well as technical roles in the implementation
team.
The implementation team manages both
new and repeat events as part of the of the lifecycle of client driven plan management. The department
consists of the following teams and
roles: project management, event delivery management, business analysis, dealing
analsys, data analysis and testing.
Main Purpose of the Role
The role of the EDM is to work as part of a team taking responsibility for
project management of client events and the maintenance of relationships with
the client.
Key
Responsibilities
For each Client / Project principle tasks may include:
- Manage the events/ projects for a portfolio of clients or single large client
- Co-ordination with other parts of the Computershare business (e.g. Technology Services, Communication Services, within Plan Managers) and Third party suppliers
- Understanding project scope and managing client expectations and complying with SLAs
- Attendance of project/review meetings and delivery of actions arising
- Agreement with client of the detailed project timetable/plan
- Review/monitor progress against plan
- Identifying and managing risks
- Dealing with high £GBP values
- Ensure that full end to end testing is completed for events managed
- Briefing internal/external contacts on the impact of and status of Plan events
- Ensure that relevant logs/planners are updated
- Establishing appropriate sub-contracts with suppliers in accordance with agreed Company policy/client specifications
- Provide support for client and employee presentations
- Ensuring the management of event related data as appropriate
The role could be summarised as 1/3rd project management; 1/3rd client
liaison and 1/3rd technical. It provides
an opportunity to work with prestigious clients and deliver high profile, high
value projects/events.
Essential Skills, Experience and Competencies
- Good organisational & planning abilities, e.g. sound time management
- An ability to work as part of a team
- Excellent customer service skills, e.g. Examples of exceeding customer expectations
- Good communication skills
- Excellent attention to detail, e.g. Preparation/proof reading of participant documentation or balancing/reconciliation of data loads or reporting
- Reliability, e.g. Ability to meet challenging targets in short time-frames or track record of decision making, problem solving or overcoming challenges
- Professional and courteous approach, e.g. Experience of dealing with clients and/or senior managers
- PC literate, e.g. Systems used for testing for example.
Desirable Skills, Experience and
Competencies
Previous experience of project
based work is desirable but not essential
Previous experience in the business
of using technology to deliver business solutions
Previous experience in any
financial or business services based organisation
Previous experience in a team
leader/supervisory/relationship role
Previous experience of share plan administration is not a specific
requirement for this position.
Applications would be welcomed from candidates with any relevant
background.
Specific
Key Benefits of the role
Salary: £17,000 - £25,000
There is financial support for
training and education for related technical studies as agreed with line
management. Areas covered included: management, technology and industry
Computershare offers all employees 25 days holiday, excellent pension
scheme, shareholder incentive plan, subsidised gym membership and a flexible
employee benefits scheme.
All successful candidates will be required to undergo the Computershare
Pre-Employment Screening Process before commencing employment. Employment will
be subject to satisfactory clearance on background checks including Identification,
Passport Validation, Finance, Qualification, Employment / Personal referencing
and Criminal Record Basic Disclosure checks.
Computershare Investor Services plc is authorised and regulated by the
Financial Conduct Authority. Computershare Investor Services plc is registered
in England and Wales No 3498808 and the registered office address is: The
Pavilions, Bridgwater Road, Bristol, BS13 8AE.
Closing date: 1 Nov 2013 11:55pm GMT Standard Time
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